5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have a picture in your mind of what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have discovered is that almost all security guard businesses are capable of providing the support that property managers want, but also often do not due to a lack of continuing excellent management processes.
Safety guard businesses are unlike any vendor a property manager usually hires. If you employ a painter, you are able to see whether or not they are doing their jobs by looking at the walls. However, when you employ a security guard business, how often can you determine whether the protector company is doing their job which includes running background checks and drug screenings, providing good training for your own guards, and efficiently tracking and supervising your guards. In the majority of instances they probably are, but it’s crucial to employ a system of verification and quality management to ensure that problems connected with the deficiency of doing these jobs do not start to happen.
In this article we’ll talk five (5) simple actions to enhancing your security guard service and achieving everything you picture as your perfect office security guard.
Display Your Guards Qualifications
In many nations, guards are mandated to have a predetermined level of training before they could start working as security guards. If your state is one of these states, ensure your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the sort of training that is being provided by your security company and inquire does it look decent.
It is also your security guard firm performing background and drug screenings on all your guards until they send them to your own property? If they are, they ought to be providing you with verifications. If not, why?
Another superb way to screen whether the protector is a fantastic match for your property is to conduct a short”interview” to get a feel for the guard and to explain your expectations. This first conversation will tell you a lot on what to expect from that guard and it gives you a chance to ask a different guard if you feel it is essential.
Evaluate Guard Training
Although most security guard businesses have an extremely comprehensive orientation that introduces each guard to the business itself, in several cases the shield’s orientation to his assigned property isn’t as complete. We predict the orientation for the assigned property”Site Specific Training”. Learn What your website specific training resembles:
• Can it happen at your property?
• Who does the training?
• Just how long is each officer educated?
• Just how long does the security firm double lender?
Determine the response to each of these questions and make sure they match what you feel is sufficient. You should even consider sitting in on your security guard company’s orientation and your website special training to acquire an understanding of what goes into preparing a guard to work at your property.
Review Your Guard’s Supervision
Guard supervision is one of the main factors of good security guard support. When security businesses deliver poor supervision, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the protector to understand and better understand their duties. When the guards aren’t being supervised, they start to feel their work isn’t significant and they start to see themselves as less of a region of the security group. When guards do not feel as part of your group it typically contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t demand onsite oversight, how does your security guard firm remotely oversee its defenses? Outside of the normal security firm field manager spot checks, the two methods of remote supervision that prove most effective are:
If your guards are required to produce rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote way of tracking the guards while they are on your property. These tracking systems allow the security guard business to monitor the log and time the action of the guards while they are making rounds to several areas on your property. Many Officer Tour Tracking Systems can create reports which enable the security guard firm to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be given with an abridged version of these reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that using a system for guards to check in frequently with the security guard company provides a way of earning sure each guard is secure and alert. By having guards check-in frequently together with the security guard business, at least each 30 minutes, guards feel their security is important and being awake and alert is also an important part of their job.
Expand Your Favorite
After hours inspections of your guards are always great ways of finding out just what is occurring with your security while you aren’t there. During these inspections, make sure to ask your security guards questions regarding their duties and responsibilities to ensure they understand their jobs. In reality, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) with a licensed security adviser as part of your continuing security program. Remember, when selecting a security adviser be confident the adviser isn’t actually a security guard business. If so, your audit is sure to develop problems with your current security guard business.